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About Us
SimplyRabbits.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. SimplyRabbits.com is operated by MF Services Retail Limited t/as SimplyRabbits.com Our Contact details: MF Services Retail Limited t/as SimplyRabbits.com 105 Epping New Road Buckhurst Hill Essex IG9 5TQ United Kingdom Phone: 020 8504 0418 Fax: 020 8559 0999 Email: sales@simplyrabbits.com Co. VAT Registration Number 888779523 Co. Registered in England Number 5516249 |
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling
UK DELIVERY All orders within the UK are delivered for FREE when ordering over £10.00 Your order will be sent in discreet plain packaging by First Class Royal Mail Recorded Delivery. For orders under £10.00 there is a charge of £2.00 Your order will be sent in discreet plain packaging by Royal Mail Recorded Delivery. Delivery times are usually 1 to 2 days and are subject to stock and availability. EUROPEAN DELIVERY All orders within Europe are delivered at competitive prices. When ordering you will see the charge before completing the checkout and payment process. Your order will be sent in discreet plain packaging by First Class Royal Mail International Signed for Delivery. Delivery times are usually 3 to 5 days and are subject to stock and availability. INTERNATIONAL DELIVERY All international orders are delivered at competitive prices. When ordering you will see the charge before completing the checkout and payment process. Your order will be sent in discreet plain packaging by First Class Royal Mail International Signed for Delivery. Delivery times are usually 4 to 8 days and are subject to stock and availability. Please allow up to 14 days for delivery before contacting us. |
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Delivery Schedule
UK DELIVERY We will normally send your order to you in 1 to 2 business days from receiving your order. Your order will be sent in discreet plain packaging by First Class Royal Mail Recorded Delivery. Delivery times are usually 1 to 2 days and are subject to stock and availability. EUROPEAN DELIVERY Your order will be sent in discreet plain packaging by First Class Royal Mail International Signed for Delivery. Delivery times are usually 3 to 5 days and are subject to stock and availability. INTERNATIONAL DELIVERY Your order will be sent in discreet plain packaging by First Class Royal Mail International Signed for Delivery. Delivery times are usually 4 to 8 days and are subject to stock and availability. Please allow up to 14 days for delivery before contacting us. |
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Back Orders
If your item is not in stock, we will back order it/them for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is included in the price. All international orders are VAT free. |
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Credit Card Security
Be Safe, Be Secure Payments can be made in various ways... ...We accept all major credit cards. PayPal - pay by a trusted provider to a verified business account. Secure 128bit JAVA - send us your card details and we will process them through our mailorder PDQ machine, provided by Lloyds TSB. When the order is placed at our website, credit card numbers are encrypted using 128 bit JAVA encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Telephone 020 8504 0418 - pay by credit or debit card over the phone, our staff are ready to take your order and your details will be handled with strict confidence. UK Cheque or Postal Orders - you can send us a cheque or postal order in the post, please make them payable to: MF Services Retail Limited and send them to: SimplyRabbits.com MF Services Retail Limited 105 Epping New Road Buckhurst Hill Essex IG9 5TQ |
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Guarantee
We guarantee your satisfaction. If you are not satisfied by any product purchased on our website we will be happy to offer you a discount off your next purchase provided that you contact us within 14 days from your original/first order. Offer is limited to one discount per customer and applies to a second purchase being made and a discount being given by prior approval. All rights reserved. All offers subject to change without notice. |
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8504 0418 (International +44 020 8504 0418) or fax us on 020 8559 0999 or write to us at MF Services Retail Limited t/as SimplyRabbits.com 105 Epping New Road Buckhurst Hill Essex IG9 5TQ United Kingdom |
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Privacy Policy
If paying by Paypal or by Debit or Credit Card your statement will show us as 'MFSERVICES' MF Services Retail Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy
NON-RETURNABLE Due to the nature of sextoys and other products that come into contact with personal areas of the body we are sorry but these are not acceptable for return due to hygienic reasons. FAULTY or DAMAGED If a product does not work or is damaged when you receive it, you must report this by email within 3 working days. Please email: sales@simplyrabbits.com Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights are not affected. |